Question
Can I change the How can we help you? text in the Web Widget?
Answer
The How can we help you? in the Web Widget can't be edited. However, if your Support account is on the Professional plan with the Productivity Pack add-on or on Enterprise plan, you can use multiple ticket forms to change the text in the Description field.
To change the text
- Enable the Ticket forms component in your Web Widget (see: Configurable Web Widget components).
- Under Admin > Manage > Ticket Fields, open Description and edit Title shown to end users.
If you want to customize the search placeholder text How can we help?, see the section: Customizing the Help Center search placeholder text.
2 Comments
This isn't adequate for me. If you use multiple forms, the text above the form selection is "Please select your issue" which is not what we want. Is there any way to change that?
Hi Larry! Thank you for reaching out. Using the Zendesk API, you can replace the text in the contact form that prompts the end-user to select a ticket form when more than one form is available.
You can check this link to get that done: https://developer.zendesk.com/embeddables/docs/widget/settings#selectticketform
Thank you!
Shayne Traqueña | Associate Customer Advocate |
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