About Zendesk Suite add-ons

While the Zendesk Suite contains everything most customers will need, other customers might require more. For example, customers with a lot of tickets and attachments might want to purchase extra data storage space. In this article, you'll learn about the available add-ons for the Zendesk Suite and how to find out more information about them.

Voice usage credits can be purchased within the Suite. For pricing and purchasing information about the other add-ons, contact our Sales team.

Available Zendesk Suite add-ons

The following is a list of add-ons and the Suite plans they are available for.

Add-on	Available Suite plans	Description
Customer Lists & NPS Surveys	Suite Growth and above	Gain insight into your customer base with these features: Customer lists: Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria. Net Promoter Score℠ surveys: Monitor your relationships with customers by collecting and analyzing NPS surveys.
Voice usage credits	All plans	Purchase extra "pay as you go" minutes for your Talk calls and texts. For more information, see voice number availability and pricing.
Premium Sandbox	Included with Enterprise (partial) and Enterprise Plus plans. Add-on for all other plans.	If you don't want to upgrade to the Suite Enterprise or Enterprise Plus plan, you can purchase a Premium Sandbox separately. For more information, see About the Premium Sandbox.
Data storage	All plans	Need more storage for your ticket data and files? This add-on, specific to the ticketing system only lets you do that. For more information, see Adding more data storage.
WhatsApp numbers	All plans	Your Zendesk Suite plan includes five WhatsApp numbers. If you need more, you can add these on. For more information, see Adding WhatsApp Channels to the Zendesk Agent Workspace.
High volume API	Included with Suite Enterprise Plus. Add-on for Suite Growth and higher.	This add-on increases the number of permitted API calls to a higher volume of 2,500 requests per minute. For more information, see Plan rate limits.

If you're looking for information about add-ons for legacy Zendesk products, see About Zendesk product add-ons.