What Explore reporting options are available for merged tickets?

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3 Comments

  • bo_zhang

    Hi,

    I used the filter of "ticket tags" to filter out tickets with "closed_by_merge" tag, remove such tickets with that tag from my report, but some tickets with that tag still appear in my report. Do you know why?

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  • Brett Bowser
    Zendesk Community Team

    Hey Bo_zhang,

    You'll want to take a look at the following article which addresses how you can report on tickets that have not been closed by merge nor contain the tag “misfire” tags? Announcing tag reporting improvements for Zendesk Explore

    We also have a recipe listed here: Explore Recipe: Excluding tickets closed by merge

    I hope this points you in the right direction!

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  • Amber Barnes

    Just making sure I understand this correctly.....if you are doing a report based on ticket count, it will include those closed merged tickets then? So if you want to EXCLUDE those tickets from your report, you will just exclude tickets with tag 'closed_by_merged'?

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