23:55 UTC | 16:55 PT
We're happy to report that the issues impacting our Billing Service in the Admin Center have been resolved. We apologize for the inconvenience this may have caused you and your team.
22:36 UTC | 15:36 PT
We’re currently investigating reports of errors in the billing section of the Admin Center. Investigation is ongoing and we will provide more information as it’s available
From October 16 7:32PM UTC to October 18 11:10PM UTC, customers were unable to access the Support billing page to update or purchase due to billing frontend assets failing to load. The issue was caused by a billing code deploy. The change caused new front end assets to use assets that were not yet deployed to our CDN. Once the issue was identified, the front end assets were deployed to our CDN and the issue was resolved. In order to prevent this from happening again in the future, we will improve our deploy process by enforcing assets to be deployed to the CDN in the production deploy process.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.