Guide + Gather
New:
-
Made it possible to reference non-existing user tags while defining User Segments
Fixed:
-
Fixed a race-condition that would cause follower-count to be greater than actual number of followers
-
Fixed a bug in the Badges REST API where badge assignments are only returned for staff users
App Marketplace
New:
-
- AutomationEdge (Support)
- AutomationEdge is a leading Robotic Process Automation (RPA) product that provides solutions to automate Service Desk tickets, IT & Business Processes. Repetitive mundane tasks, service requests, and incidents present in Zendesk can be performed, fulfilled, and resolved using AutomationEdge. AutomationEdge comes bundled with a rich library of automation for common use cases such as Employee Onboarding and Off-boarding, Access management, Ticket Classification, Incident Resolution and more. AutomationEdge for Zendesk is an integration adapter. Zendesk acts as a 24x7 service storefront where end-users get the benefit of almost instantaneous resolution of their requests without the overhead of manual IT efforts.
- SMSBump (Support)
- SMSBump is an SMS marketing platform for ecommerce businesses. Built for compliance, with SMSBump you can collect subscribers on multiple channels and send highly personalized text marketing campaigns, based on different customer characteristics and actions. Combining the strengths of SMSBump and Zendesk will allow you to streamline your customer support, ensuring all queries you receive via SMS are automatically transferred to your Zendesk ticketing system and taken care of from one and the same place. Provide quick and efficient customer service by responding to shoppers on the same channel they reached out to you through - SMS.
- Form to Text (Support) (paid)
- Form to Text turns forms into text you can send as a comment or side conversation. Whenever you create a new form, the application generates two macros for each form: A macro that adds all form fields into a comment with the form label and value and a macro that puts that same information into a new side conversation (requires the Collaboration Add-On). No more manual copy pasting of data by your agent and you can be sure that the info you forward is correct and up to date.
- Onna (Support)
- Onna is a Knowledge Integration Platform that unlocks enterprise knowledge from today's most popular workplace applications. Onna helps businesses automate their enterprise needs such as eDiscovery, compliance, information governance, and more by centralizing and processing otherwise fragmented and utilize knowledge from any number of our turnkey integrations. Organizations have total visibility and control over critical business knowledge from one place. Onna acts as a central point of access for enterprise knowledge and processes and indexes all tickets and attachments within Zendesk. Your environment will be fully searchable.
- AutomationEdge (Support)
Zendesk Chat + Message
New
- [Agent Workspace] Image attachments sent by the agent on Social Messaging channels will be visible as an image in place of links
Fixed
- None
Zendesk Web Widget
New
- None
Fixed
- Fix rating buttons which were cut off within the Web Widget on iOS mobile.
Zendesk Talk
New
- None
Fixed
- Voicemail on mobile app - Fix was rolled out that addressed issues that some customers were experiencing when trying to listen to voicemails on their mobile app.
- Fixed an issue for some customers when the Call Console was showing a jigsaw as a placeholder for the caller profile avatar when we temporarily fail to retrieve caller details at the point of the incoming call.
Zendesk Explore
New:
- (Heads up) Keep an eye out for the Guide: Team Publishing dataset in the next week or so. This will be available for all Guide Enterprise customers who use Explore. More to come soon!
Updates:
- None
Answer Bot
New:
- None
Updates:
- 401 errors for single word search
- Javascript error for Edge Legacy
Admin Center, Sunshine Core, Mobile, Support:
New:
- None
Updates:
- None
0 Comments
Please sign in to leave a comment.