Where is the setting to turn off Support ticket creation for missed chats?
There are two settings that govern whether Chat activities create a Support ticket: Automatic or Manual Ticket Creation for Offline Messages, and Automatic or Manual Ticket Creation for Chats. You can learn more about how to configure these settings in this article: Configuring ticket creation options.
Missed chats and live chats are grouped together under the Chats setting. So, it is only possible to turn off Automatic Ticket Creation for missed chats if you want to turn it off for all chats. You could switch the Ticket Creation setting for Chats to Manual and manually create tickets for the chats you would like.
Another solution would be to create a Trigger in your Support instance to automatically solve or close tickets created by missed chats. To do this, use the below conditions.
- Ticket | Is | created
- Subject text | Contains the following string | Missed chat with
Then use the action Status | Solved.