Chat error message: "Your Zendesk products failed to load"

Issue symptoms

When clicking on a menu or setting in Zendesk Chat, it results in this error message: Your Zendesk products failed to load.

If you receive this error, there are two likely resolutions:

Ensure that you are using an up to date browser that meets our system requirements. It might also be worth clearing your cache, disabling browser add-ons or extensions, and testing in an incognito or private browsing window.
This error can sometimes occur when you are trying to perform an action that your profile does not have permission to execute. If the above browser troubleshooting was not helpful, double check your permissions or reach out to an administrator when applicable.

If you are still experiencing issues, contact our Customer Support team.