Does the mobile SDK work with multiple Help Centers?

Question

I have an account with multiple brands and Help Centers, and I would like to present an article from a specific brand in the app depending on the situation. Is this possible?

Answer

The Support SDK allows for the use of a specific Help Center depending on how you initialize the SDK.

Navigate to Support > Channels > Mobile SDK to locate the relevant ID numbers for the suggested code snippet:

Zendesk.INSTANCE.init(context, "https://domain.zendesk.com",
"appID",
"clientID");
Support.INSTANCE.init(Zendesk.INSTANCE);

This code snippet initializes the Support SDK with your default brand and the corresponding Help Center.

If you wish to use another Help Center, replace the brand URL as needed:

Zendesk.INSTANCE.init(context, "https://hcdomain.zendesk.com","appID","clientID")

If you have a host-mapped domain, use the host-mapped URL. For example, if your subdomain is domain.zendesk.com and that domain is host-mapped to support.domain.com, the code should look like this:

Zendesk.INSTANCE.init(context, "https://support.domain.com","appID","clientID")

For more information, see this article: Embedding customer service in mobile apps with the Support SDK.