I have an account with multiple brands and Help Centers, and I would like to present an article from a specific brand in the app depending on the situation. Is this possible?
The Support SDK allows for the use of a specific Help Center depending on how you initialize the SDK.
Navigate to Support > Channels > Mobile SDK to locate the relevant ID numbers for the suggested code snippet:
This code snippet initializes the Support SDK with your default brand and the corresponding Help Center.
If you wish to use another Help Center, replace the brand URL as needed:
If you have a host-mapped domain, use the host-mapped URL. For example, if your subdomain is domain.zendesk.com and that domain is host-mapped to support.domain.com, the code should look like this:
For more information, see this article: Embedding customer service in mobile apps with the Support SDK.