Registration error: "Please enter a valid email address"

Issue symptoms

When trying to sign up for a new Zendesk account, I receive an error that states Please enter a valid email address.

Resolution steps

This error often occurs when trying to enter an address with a prefix like support@ or help@, which are not allowed. The email address you should be entering at this stage is an address that is unique to you, as this will be the address that you use to log into your account.

After you create your account, you will be able to select a support address that customers can use to contact your team.

For more information on creating a new account, see this article: How do I create a Support trial account?