Announcing changes to Classic reporting in Zendesk Support

Important: If you purchased Zendesk Support after April 2015, you don't have access to Classic reporting and should disregard this announcement. You can find out if you have it by clicking the Admin icon () from the sidebar. If you see the Manage > Reports option then you can use Classic reporting. However, bear in mind that Zendesk are migrating reporting to Explore and this functionality will be removed at some point. To get started with Explore, see Getting started with Zendesk Explore.

This announcement is to inform all users of Classic reporting in Zendesk Support that Adobe will be ending support for Flash Player on 31st December 2020. Because the chart visualization in Classic reports uses Flash Player, it will no longer be supported after this date and will stop working after this date. The rest of the Classic reporting functionality will not be affected, including table reports and exports.

To read more about Flash Player, see Adobe Flash Player EOL general information page.

Recreating Classic reports using Explore

If you're using Explore Professional or Enterprise, you can recreate the classic reports. Start by reading the Creating queries article, watching the Explore training course, and following some of our popular recipes.

If you only have access to Explore Lite you will find a wide variety of reports in the prebuilt Zendesk Support dashboard.

If you don't have access to Explore, you can access the Classic report you want, click the CSV button to export the report data, then import it into a third-party reporting tool like Microsoft Excel.