We are excited to announce View Permissions on the Help Center level. In addition to restricting your Help Center to signed in users, now you can limit its visibility to a certain user segment. This makes it possible to manage brands for separate audiences.
How do I get started?
There is a new setting in the Security section of Guide settings. It appears when you select Require sign-in. Select Limit to user segment and choose a built-in or custom user segment. Then remember to click Update for your changes to be applied. Learn more about setting view permissions for the Help Center, creating user segments for Guide user permissions, managing user segments, and restricting Help Center access to signed-in end users.
Who will get it?
View Permissions at the Help Center level are immediately available to all customers who have the User Segments feature (Guide Professional and Enterprise plans).
6 Comments
I don't think I understand. So what would a user be able to see or do?
in this instance, does the guide legacy plan get included in professional?
Heather: What this means is previously before this change, when you added a user to a Zendesk which was running multiple brands, that user could access both brands HC's on the Zendesk regardless. This change means you can restrict a user to a specific brand only, and they will only see the associated help centre to that brand, without seeing any other branded HC's which may be active on the Zendesk.
Rachel: I'm pretty sure this feature will be included in guide legacy. If you currently use multibrand and can see the user segments feature in your guide platform already, then I'd say you're in luck that you'll have access to this new feature/setting on your Zendesk account as well.
I hope this helps you ladies. :)
Hi Rachel,
This feature is included in Guide Legacy. The general rule is if your Guide plan has User Segments then View Permissions for Help Center is available. Read more About the Zendesk Guide plan types.
I have multibrand so this sounds like what I have needed. However, how do I get my users into these user segments without doing it manually?
Hi Kelsey Davis,
You can create user segments by applying filters in a way that users will automatically be assigned to some of them. Read more Creating user segments for Guide user permissions.
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