Can I receive a sound notification when a new ticket is created in my account?

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  • Katie Welzbacher

    Has this feature been added? I am trying to find out how to get a sound notification when a new ticket comes through. We would like to have a quick response time to incoming/new tickets. 

  • Dave Dyson
    Zendesk Community Team

    Hi Katie –

    This is not on our roadmap, but there are a couple of options I can think of:
    - If you use Slack, you can send notifications to a Slack channel when new tickets are created, and Slack allows you to set up desktop notifications: Push notifications from Zendesk to Slack
    - the (paid) Notify app can pop up notifications within your Zendesk agent interface (although it can't do sounds)


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