Is it possible to have a multiple-level drop-down ticket field?

Question

Is it possible to have a multiple-level drop-down ticket field? For example, I want to know the customer's device and operating system.

Answer

Yes, you can create a multiple-level drop-down by using the nested drop-downs feature described in this article: Organizing drop-down list options. Another solution is to use conditional ticket fields, which enables you to have one field dependent on another.