|Announced on||Available on|
|February 8, 2021||February 8, 2021|
Beginning today, Zendesk is introducing an enhancement which will allow you to grant subscription management permissions to more of your Zendesk admins. Until now, only the account owner was able to make subscription changes. For example, changing the plan level, adding or removing agents, adding new products, or purchasing minutes for Zendesk Talk.
With this enhancement, the account owner can give other admins billing permission on an account. When enabled by the account owner, billing admins have the same subscription management permissions as the account owner.
You can only create billing admins if your account contains the Support product, or if you are a Suite customer. Only Support admins can be granted billing admin privileges. Admins in Guide, Explore, Talk, Chat and Sell can become billing admins only if they are also Support admins. Despite this limitation, billing admins are able to update subscriptions for all products, even if they are not admins for that product.
How does it work?
In Zendesk Admin Center, navigate to Account > Account contacts. You’ll see a new Billing admins tab.
From this page, click Add billing admins to select from a list of your admins and grant them subscription control. You can give billing permission to admins only, not regular agents. Anyone you select will have access to the Billing area of Admin Center. For more information, see Enabling admins to manage subscriptions.
Admins who are not the owner will be able to view this tab as well, so they can see a list of billing admins.
What do I need to do?
No action is required on your part. This feature will be enabled automatically on your account, but is completely optional.
This release is part of a broader project to offer more granularity in permissions customization across all of Zendesk. In December 2020, we released a change which offered up more admin permissions on custom agent roles. We’ll be making more releases throughout this year as well.