It was a big week in the Zendesk Community as we hosted our live Support email settings and triggers Q&A event. On top of that, our colleagues on the Customer Success team shared some amazing tips in our Zendesk on Zendesk topic, and we encourage you to take a look! But wait, there's more! We are excited to announce that we launched our events page where we will host virtual events, Q&A sessions, and more! Check out the Zendesk Events page to see upcoming events and find out more!
Tips from Zendesk
Users regularly write tips, recipes, and tutorials to help each other out. If you have a tip you know others would find helpful, share it today with our Community. Here are a couple of tips you might find helpful:
How to bulk update ticket fields without using API?
Enabling authenticated visitors in the integrated Web Widget
Janelle has successfully set up chat authentication on their website. To take things further, she would like to re-trigger the authentication process on command (i.e., a user signs out, then signs back in without refreshing the page) and is looking for advice on how to set this up.
Jay has a community of partners who re-sell his organization's products and would like them to access the portal and see tickets for all of their customers. This is not possible as one can only see the tickets that are either their own or those of their company. Jay is looking for alternative solutions for their partners to access their customer's tickets and is curious about how other organizations manage their partner relationships via Zendesk.
Virginia includes custom ticket field information as a private note and would like some help in formatting this information into a table.
Adding Custom Field Values to Subject Line
Eddy is trying to build a custom subject line with multiple pieces of data, such as Ticket # and custom field values. Upon submission, the text portion of the ticket is correct, but the ticket ID/custom field values aren't populating. Any assistance is appreciated!
Our next live event will take place on Thursday, December 3, from 11 am to 12:00 PM CST with our special guests from 729 Solutions. During this event, 729 will be sharing some of their recommendations and tips around Support emails and triggers. If you'd like to attend, be sure to RSVP on our event page here: Tips on Support email settings and triggers with 729 Solutions. You can also subscribe to our Announcements page to stay up to date on events.
Next Community Event
New site for all customer eventsThis week, we launched a new hub where you can discover all of our live community events, user groups and meetups, and other events that are relevant to current Zendesk users. Head to events.zendesk.com to discover opportunities to learn from other users, Zendesk experts, and more!
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