Release Notes Through 2020-11-13

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7 Comments

  • Jonathan March
    Community Moderator

    Max:

    > For Support Email, if you previously added CNAME records these can be removed now and no longer needed.

    Could you please elaborate? Not sure what to tell my IT.

    Is the following article current or outdated?:

    https://support.zendesk.com/hc/en-us/articles/203683886 

    Thanks!

    4
  • Stephen Belleau

    I was just going to ask the same thing as Jonathan! That was a very strange and confusing thing to see in the release notes without context.

    3
  • Michael Knudsen

    +1 for Stephen and Jonathan.

    The Settings page still validates CNAME records for Support email adresses (zendesk1.domain.com etc.)

    1
  • Stephen Belleau

    Max McCal I also want to clarify that there are different CNAME records. One was for the SPF replacement, and others are for DKIM. Are you saying that neither of these are needed anymore? If not, why? What has changed? 

    1
  • Max McCal
    Zendesk Product Manager

    Hey, all - Sorry for taking so long. I had to chase down the source of this update, but here we are:

    • For Support Email, if you previously added CNAME records to power Amazon SES, these can be removed now and no longer needed. The CNAME records for SPF and DKIM are still required to power those features.
    0
  • Stephen Belleau

    Thanks Max McCal. So to review and summarize for everyone:

    These four CNAME records for delivery authorization are no longer needed:

    Hostname Target Record
    zendesk1.mydomain.com mail1.zendesk.com
    zendesk2.mydomain.com mail2.zendesk.com
    zendesk3.mydomain.com mail3.zendesk.com
    zendesk4.mydomain.com mail4.zendesk.com

     

    These two CNAME records for DKIM are still needed:

    Hostname Target Record
    zendesk1._domainkey.mydomain.com zendesk1._domainkey.zendesk.com
    zendesk2._domainkey.mydomain.com zendesk2._domainkey.zendesk.com

     

    This txt record for domain verification is still needed:

    Owner Attribute
    zendeskverification.mydomain.com

    (string provided in email admin page)

    asdfgh1234567

    And then finally, the SPF record is still needed

    v=spf1 include:mail.zendesk.com ?all
    1
  • Max McCal
    Zendesk Product Manager

    That's correct, yes.

    0

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