Issue symptoms
My custom date fields are not included in my CSV export. All of the other custom fields on my account show up in the CSV, but the custom date fields are missing.
Resolution
The CSV export option does not include all the data in your account. Custom date fields are one of a few field types that do not export when using the CSV format. CSV exports also don't include multi-line text and multi-select fields.
To export full ticket data including custom date fields, use a JSON or XML export instead of a CSV export, or use the Support API.
4 Comments
Hi. i am having the same issue looking for solution. When I export tickets in CSV format, I am not able to see custom date fields Regard: coc mod
Hello Marshel,
Multi-line text, multi-select, and date fields are not included in CSV exports. You'll have to export via JSON or XML to ensure these field types are present. The following reference includes further details on export options and the data contained therein: https://support.zendesk.com/hc/en-us/articles/203662346-Exporting-data-to-a-JSON-CSV-or-XML-file-Professional-and-Enterprise-?source=search
Beau | Customer Advocate
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Hi. i am having the same issue looking for solution. When I export tickets in CSV format, I am not able to see custom date fields Regard: Fasyway
Hey there amna ali,
The CSV export format currently does not support date fields in its exported data, but your date ticket field results should safely be included in either these JSON or XML formats.
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