Managing triggers categories

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7 Comments

  • Chris Edge-Alexander

    The Triggers announcement stated that we'd "...be able to make changes to trigger categories themselves through the API."

    How do we create and manage Trigger Categories via the API and where is the documentation please?

    Thanks,
    Chris

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  • Lisa Kelly
    Zendesk Documentation Team

    Triggers API docs are here

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  • Chris Edge-Alexander

    Thank you for the link. The Triggers API documentation covers interacting with Triggers themselves, however it does not cover creating and managing Trigger Categories.

    For example, how do we list Categories for use with Triggers, retrieve their id's and create a new Category with the API?

    Thanks,
    Chris

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  • Alison Cook

    Is there going to be a way to multiple select triggers to add them to a category? We have many triggers and individually updating will be a lot.

    Thank you!

    Alison

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  • Lisa Kelly
    Zendesk Documentation Team

    Alison Cook

    1. On the Triggers > Edit order page you can select multiple triggers and drag them to another category. 
    2. You can use the Triggers API to assign a category_id. 
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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Chris Edge-Alexander
    Here's a link to the trigger category APIs.

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  • Chris Edge-Alexander

    Perfect, thanks for getting that documentation up, greatly appreciated!

    Regards,
    Chris

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