Managing triggers categories

Return to top
Have more questions? Submit a request

15 Comments

  • Chris Edge-Alexander

    The Triggers announcement stated that we'd "...be able to make changes to trigger categories themselves through the API."

    How do we create and manage Trigger Categories via the API and where is the documentation please?

    Thanks,
    Chris

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Triggers API docs are here

    0
  • Chris Edge-Alexander

    Thank you for the link. The Triggers API documentation covers interacting with Triggers themselves, however it does not cover creating and managing Trigger Categories.

    For example, how do we list Categories for use with Triggers, retrieve their id's and create a new Category with the API?

    Thanks,
    Chris

    0
  • Alison Cook

    Is there going to be a way to multiple select triggers to add them to a category? We have many triggers and individually updating will be a lot.

    Thank you!

    Alison

    1
  • Lisa Kelly
    Zendesk Documentation Team

    Alison Cook

    1. On the Triggers > Edit order page you can select multiple triggers and drag them to another category. 
    2. You can use the Triggers API to assign a category_id. 
    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Chris Edge-Alexander
    Here's a link to the trigger category APIs.

    0
  • Chris Edge-Alexander

    Perfect, thanks for getting that documentation up, greatly appreciated!

    Regards,
    Chris

    0
  • DJ Jimenez

    Reordering the triggers with trigger categories isn't properly reordering the triggers currently. The backend reordering doesn't match the UI reordering. We're in the process of onboarding trigger categories and we're running into issues with triggers firing out of order due to this bug.

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi DJ - 

    The product manager has requested that we create a private ticket for you so that we can get some more detailed information about what you're seeing. Look for an email notification about that shortly. 

     

    0
  • Pat S

    Hi,

    We're finally "pulling the trigger" on adding categories and it is consistently not allowing us to move triggers into their associated category. It keeps stating the following:

    Trigger order wasn't updated
    Give it a moment and try again.

    Thanks for your time!

    Update: There's a tiny note about this in the article above. The note/blurb should 100% be larger and show the actual error message. See https://support.zendesk.com/hc/en-us/articles/1260803108669

    0
  • Dave Dyson
    Zendesk Community Team

    Hi Pat -

    Sorry we didn't make that link easier to find -- I'll see if we can get it highlighted. Thanks for the feedback!

    1
  • Lisa Kelly
    Zendesk Documentation Team

    Thanks, Dave and Pat S, 
    I updated the article to make the error message and description link more obvious. 
    Lisa

    2
  • Pat S

    Looks great! Thanks Lisa Kelly and Dave Dyson!

    0
  • Chris Kalafarski

    It would be great if trigger categories themselves could have descriptions. Being able to add a sentence or two about the intent and structure of each category would avoid a lot of confusion when many people are dealing with lots of triggers.

    1
  • DJ Jimenez

    +1 to trigger category descriptions. We used the old trick of "use a dummy trigger to describe the triggers below" to "use a dummy trigger category to describe the categories below". Not a deal breaker but definitely a nice-to-have

    1

Please sign in to leave a comment.

Powered by Zendesk