Managing triggers categories

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9 Comments

  • Lisa Kelly
    Zendesk Documentation Team

    Alison Cook

    1. On the Triggers > Edit order page you can select multiple triggers and drag them to another category. 
    2. You can use the Triggers API to assign a category_id. 
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  • Chris Edge-Alexander

    The Triggers announcement stated that we'd "...be able to make changes to trigger categories themselves through the API."

    How do we create and manage Trigger Categories via the API and where is the documentation please?

    Thanks,
    Chris

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  • Chris Edge-Alexander

    Thank you for the link. The Triggers API documentation covers interacting with Triggers themselves, however it does not cover creating and managing Trigger Categories.

    For example, how do we list Categories for use with Triggers, retrieve their id's and create a new Category with the API?

    Thanks,
    Chris

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Chris Edge-Alexander
    Here's a link to the trigger category APIs.

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  • Nicole S.
    Zendesk Community Team

    Hi DJ - 

    The product manager has requested that we create a private ticket for you so that we can get some more detailed information about what you're seeing. Look for an email notification about that shortly. 

     

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  • Chris Edge-Alexander

    Perfect, thanks for getting that documentation up, greatly appreciated!

    Regards,
    Chris

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  • Lisa Kelly
    Zendesk Documentation Team

    Triggers API docs are here

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  • DJ Jimenez

    Reordering the triggers with trigger categories isn't properly reordering the triggers currently. The backend reordering doesn't match the UI reordering. We're in the process of onboarding trigger categories and we're running into issues with triggers firing out of order due to this bug.

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  • Alison Cook

    Is there going to be a way to multiple select triggers to add them to a category? We have many triggers and individually updating will be a lot.

    Thank you!

    Alison

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