Tips from Zendesk Users
Users just like you regularly write tips, recipes, and tutorials to help each other out. If you have a tip you think others would find helpful, share it today with our Community. Here are a couple of tips you might find helpful:
Zendesk Explore - Filtering on Multi-Brand
Another of our Community Moderators, Jacob, shared a way to get accurate counts of updates on all agents (and former agents) updates properly.
Text before ticket form fields?
Rich would like to set up a text/links before the ticket fields in the "Submit a request" page which would help them set the scene for their customers on what they can and cannot help with.
Can I add code that shows the current date in an article?
Jeanette is trying to use HTML to show the current date on each article and have this automatically updated each day.
How can I hide ticket forms based on a user's organization?
Ruddy is trying to hide ticket forms based on user organization using VanillaJS instead of jQuery and is looking for some guidance on how to accomplish this.
Community Events & Zendesk Announcements
Next Community Event
Our next live event will take place on Tuesday, January 12, from 11 am to 12:00 PM CST on Explore Migration and Set Up. We’ll be sharing our recommendations and best practices on Explore Migration and Setup with a small Q&A after. Users can register today, but for those who can’t attend, we still recommend registering to receive a post event recording. You can also subscribe to our Announcements page to stay up to date on events as well as receive word when registration is live.
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