Zendesk Community Weekly Digest - January 7, 2021

Welcome

Off to a new year, and with the Insights EOL rapidly approaching, Zendesk Explore is on our mind! We've got two Explore-focused user tips thanks to our team of Community Moderators, and an expert Q&A on Explore coming up next Tuesday. Additionally, we're highlighting a few (non-Explore) questions from your fellow members of the Community – maybe you can help!

Tips from Zendesk Users

 
Users just like you regularly write tips, recipes, and tutorials to help each other out. If you have a tip you think others would find helpful, share it today with our Community. Here are a couple of tips you might find helpful: 

Zendesk Explore - Filtering on Multi-Brand

One of our Community Moderators, Brandon, shared a way to build for your queries to reflect all brands in your instance by removing the brand filter completely and no longer restricting this attribute for your reporting needs.

How to report on agent updates in Explore (when Agents have been downgraded to End users)?
Another of our Community Moderators, Jacob, shared a way to get accurate counts of updates on all agents (and former agents) updates properly.

Solutions wanted: Share your knowledge 
 
Conversations in the Zendesk Community cover everything from basic troubleshooting to complex workflows and specific use cases. Certain questions are best answered by you, the user, because you have on-the-ground experience with our products. Check out the questions below and see if you can offer an answer or provide advice:

Apps for Zendesk
Cobie is looking for advice/recommendations on good add-on apps or configurations to get the most out of the Support ticketing system.

Text before ticket form fields?
Rich would like to set up a text/links before the ticket fields in the "Submit a request" page which would help them set the scene for their customers on what they can and cannot help with. 

Can I add code that shows the current date in an article?
Jeanette is trying to use HTML to show the current date on each article and have this automatically updated each day. 

How can I hide ticket forms based on a user's organization?
Ruddy is trying to hide ticket forms based on user organization using VanillaJS instead of jQuery and is looking for some guidance on how to accomplish this.

Community Events & Zendesk Announcements 

Next Community Event

Our next live event will take place on Tuesday, January 12, from 11 am to 12:00 PM CST on Explore Migration and Set Up. We’ll be sharing our recommendations and best practices on Explore Migration and Setup with a small Q&A after. Users can register today, but for those who can’t attend, we still recommend registering to receive a post event recording. You can also subscribe to our Announcements page to stay up to date on events as well as receive word when registration is live.

Thanks for stopping by!
 
If this is your first time checking out our Weekly Digest, posting in the forums, or reading an article in the Help Center, welcome! We're here to help you find solutions to all your Zendesk questions, whether you're setting up your trial account or building an app. Check out the links below to subscribe to future digests and explore what other offerings the Community has waiting for you! 

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