How can I show the timestamp of a reopened ticket in Explore?

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4 Comments

  • Jane Aussy Maglanque

    This does not work for me. I only got a blank report.

    0
  • Dainne Lucena
    Zendesk Customer Advocate

    Hi Jane! Could you send us a screenshot of your current setup in your Query? A screenshot that would display the metrics, attributes & the formula you used for the calculated metric would be a great help.

    0
  • Jane Aussy Maglanque

    Dainne Lucena here's the screenshot

    0
  • Dainne Lucena
    Zendesk Customer Advocate

    Hi Jane! I went ahead & created a ticket for you to be able to troubleshoot your query since this might be an issue with your current data. Please expect an email from us soon!

    0

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