I am unable to delete a ticket field

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2 Comments

  • Yardi Bunda

    I am unable to delete a ticket field and it's not in any triggers (and had nothing to do with that field.)  The field details say it was created by Shopify but offers no information as to how it was created by Shopify or how to manage it.

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  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Tyler,

    Have you tried to remove the Ticket Field from your Ticket form? If yes, and still encounter an error, you can reach out to our Customer Support so we can take a closer look at your account

     

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