The Zendesk integration for Discord provides a connection between Zendesk Support and Discord so you can provide streamlined customer support to Discord users. By installing the Zendesk bot in your Discord server, users can get help by using simple slash commands in a Discord channel. Support interactions and configuration settings are performed through direct messages with the bot to maintain privacy.
Ticket forms are used for customizing support requests in Discord. The integration also incorporates Answer Bot so your customers can self-solve their questions or add more information to a ticket before it is sent to your support team.
The Zendesk integration for Discord is available for free on the Suite Team or Support Team plans and above. Support plan types do not include Answer Bot, so you'll also need a Guide plan and the Answer Bot add-on to use Answer Bot with the integration.
This article includes the following topics:
The Zendesk integration for Discord provides the following features:
- Simple installation - The installation process is completed in a few steps with a single authentication to Zendesk Support
- Direct messages with the Zendesk bot - When users initiate a support request, they interact with your support team through direct messages. Their details and updates are kept private
- Collecting an email address - The integration collects the email address of the user raising a support request. This allows the user to be identified in Zendesk, so your agents know who created the ticket
Ticket forms - A ticket form can be configured for support requests, so your agents can gather information and provide a more personalized support experience to customers
Answer Bot - Answer Bot can be enabled to help resolve questions by providing users with article suggestions from your Guide knowledge base
Slash commands - In Discord, users and admins can interact with the bot using slash commands and view the list of commands
Setting up and using the integration
The integration requires admin rights to your Zendesk Support account and Discord server to set up and configure the integration. For details on setting up and using the integration, see Zendesk Discord app in the 729 Solutions knowledge base.
The Zendesk integration for Discord is supported and maintained by 729 Solutions. For questions and support, contact 729 Solutions.