Announcing the context panel and Knowledge in the Agent Workspace

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4 Comments

  • CJ Johnson

    In case anyone else runs into this, a ton of my agents got a completely blank sidebar of apps until I disabled all available settings for this. That has temporarily fixed the issue. 

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  • Rudolph

    What's the hotkey for toggling to the Knowledge section?

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  • Dave Dyson
    Zendesk Community Team

    HI Rudolph, there currently are no keyboard shortcuts for accessing the Knowledge page in the Agent Workspace, but I'll make sure they're aware that there's interest.

    1
  • Rudolph

    Thank you! That will definitely be helpful.

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