What's new in Zendesk: July 2021

Return to top
Have more questions? Submit a request

6 Comments

  • CJ Johnson

    No mention of all the visual changes to tables in Explore? 

    0
  • Jennifer Rowe
    Zendesk Documentation Team
    Award

    CJ Johnson I'll have our Explore writer check on that. If it's not a functionality change that might be the reason it wasn't included. 

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi CJ Johnson, I've done some digging and while this is an intentional change, it wasn't classed as a major functionality change. While you can change the colors of tables in the chart configuration > colors menu, if you're not happy with this change, would you consider making a post in our Explore feedback section? Thanks!

    0
  • Rob Stack
    Zendesk Documentation Team

    CJ Johnson apologies for not remembering that post. I'm going to try and find out exactly all the changes that were made and why. I'll then get that information into a future What's New.

    0
  • Pat S

    Hi folks! We love the idea of being able to delete sensitive data from closed/archived tickets. It works as expected on one-off tickets.

    However, when doing some testing, this does not yet work on "Merged" tickets. Sometimes we have customers send in numerous separate tickets and inside of one of them they'll have some sensitive info. If someone merges all of those tickets together, the ticket with the sensitive data is unable to be redacted (even though it is a "closed" ticket). Just wanted to let your devs know that it could use an update!

    0

Please sign in to leave a comment.

Powered by Zendesk