App Marketplace Updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
- LiveSession (Support)
- LiveSession is an analytical tool that allows you to record and replay your website visitor’s sessions. You can recreate an exact, step-by-step recording of each visit: mouse movements, clicks, form submissions and more. This integration adds links to your identified user’s session replays directly from a Zendesk Support ticket. By watching your visitors’ session replays, you will be able to recreate issues they encountered. It will let you provide more accurate support and speed up the whole process.
- astTECS Dial (Support)
- astTECS Dial provides a complete suite of Enterprise Telecom Products both premise and cloud based. The Zendesk integration provided by astTECS would enable customers to use their existing IPPBX or Call center solutions along with Zendesk. Features such as click to call, automatic ticket pop up, saving call recordings to tickets, and organization mapping based on DID.
- Vanqor (Theme)
- Vanqor is a fully responsive Zendesk® Guide Help Center Theme (templates). It can be used by all kind of organizations -- Technology, Education, Tour & Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business or Organizations.
- ActiveCampaign by oAppS (Support)
- ActiveCampaign by oAppS lets you view your ActiveCampaign data within Zendesk Support. From the tickets sidebar, agents can add/view ActiveCampaign data without leaving Zendesk Interface. This Zendesk/ActiveCampaign Integration enables you to keep your sales and support teams in sync with less effort.
- Translate Ticket Fields (Support) (paid)
- Translate Ticket Fields transforms all your ticket fields into Dynamic Content. You can use Dynamic Content to translate your forms and fields, but when you have dozens of fields, and especially when you have a lot of drop downs with hundreds of options to choose from, converting them all manually to Dynamic Content can take hours or days. This app automates that process.
- Ring.io Call Center (Support)
- Ring.io Call Center puts a fully loaded inbound + outbound call center at your fingertips. Call Queues, Live Monitoring, Full Call Recording, Whisper, Advanced Reporting & Analytics, Live Stats, Dynamic IVR, Ticket-Based Routing, Follow-the-Sun and more. When someone calls your reps, or your reps call someone, you know who is calling and what they're calling about. And all of it is neatly and tidily tucked in Zendesk, so everyone stays in the loop. Ring.io takes the hassle out of manual entry work to allow reps to have helpful, refreshing and needle-moving conversations with customers, allowing them to sit back and focus on being the support superstars you know they can be.
- Query tags
- Available in query library for Explore editors and admins
- Can be used to label, filter and organise your query library
- Provides an option to create and add tags when working with query
- Pinning tag allows you to see only queries with selected tag It will enable you to quickly filter and view your important queries
- Manual query reload Reloading
- Resubmits all of the query’s calculations without reloading the browser page.
You can read more about both features in the Working with queries article.
- New Functions!
Zendesk Chat and Messaging
Focus mode routing is now GA - focus mode allows agents to be online for both voice and chat conversations but only serves one channel at a time. This will remove distractions, giving them the ability to focus on delivering the best possible experience for their customers and work more efficiently. Learn more
- [Agent Workspace] Accept chat reliability fixes, system now lets agents join the chat conversation first and then initiates the ticket assignment. This makes sure that agent that serves the chat is also the ticket assignee.
- No new updates
SunCo Android SDK Version 8.2.2
- Allow copying/pasting of bot messages inside a conversation
- Fixed a crash when initializing the SDK without an integrationId.
- Fixed an issue with camera permissions
- Fixed a bug with sharing locations.
Web Widget & Web SDK (for Messaging)
- No new updates
[Web Widget Classic] Fix Back button on Talk embedded voice screen
Zendesk Answer Bot
- [Flow Builder] Ability to undo/redo changes. This feature can be accessed through keyboard shortcuts or using the icon located on the left bottom corner of Flow Builder
No Updates to :
- Zendesk Support
- Guide + Gather
- Zendesk Talk
- Zendesk Native SDK (Unity)