(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
- Reftab (Support)
- Reftab helps you track assets and inventory by using barcodes and qr-codes to assign items to users. Asset details display on Zendesk support tickets so you don't have to move between multiple applications to see important information. For example, when a new employee starts, they are assigned a laptop. This information is recorded easily in Reftab. If the user submits a ticket in Zendesk about the laptop being broken, the details of that laptop are displayed within the Zendesk ticket. This allows support staff to see important details such as warranty information, serial number, images, etc. without having to leave Zendesk.
- Bavard (Support)
- Bavard is a no-code platform for easily building sophisticated, AI-based chatbots to power amazing customer experiences. Chatbots are future of support automation and Bavard provides a modern self-service solution to help your customers get answers quickly, 24/7, while also allowing more difficult cases to escalate seemlessly to live human agents. Bavard chatbots can answer FAQs, perform automated dialogues, follow conversation flows, collect forms data, display images & videos, and connect to other platforms like Shopify, Zendesk, Facebook, and others. Conversations can be intercepted by live human agents at any time via the Bavard message center, and rich analytics helps you identify common customer issues and adapt accordingly. You can also easily add user utterances to the bots training data so it becomes smarter and smarter over time.
- Shopify by Zenplates (Sell) (paid)
- Shopify by Zenplates for Sell allows you to view customer and order details, link orders to tickets, capture payments and even reorder, refund or cancel orders from within Zendesk Sell. Stop scrambling to find order details or switch tabs to perform important actions and focus on what’s important.
- Popdock Connector (Support) (paid)
- Popdock Connector allows agents working on tickets to collaborate and view any cloud or on-premise data all from within Zendesk. That’s right – Popdock creates a virtual integration to any type of data without moving the data. Popdock can help you easily connect to systems like Salesforce, HubSpot, Pipedrive, Dynamics Business Central, Dynamics GP, Dynamics NAV, Dynamics SL, NetSuite, Quickbooks, Acumatica, Dynamics 365 Customer Engagement, Zoho, SQL Server, MySQL, Xero, Azure Data Lake, Braintree, Stripe, Magento, Shopify or other REST based web services.
- Released a fix for the issue where old recordings were not able to be retrieved for some older tickets. Customers will now be able to open those tickets and play the recording on the ticket again.
No Updates to:
- Chat and Messaging
- Web Widget (Classic & Messaging)
- Answer Bot
- Guide & Gather
- Admin Center
- Sunshine Core