Announcing the redesigned Roles page

Announced on	Rollout date
September 15, 2021	Sept 15, 2021

Zendesk is excited to announce an improved experience for creating and managing custom roles for team members.

What's changed?

There are two primary changes: where you create and manage roles and what the interface looks like.

Previously, roles were managed in the Support admin interface on the People page. Now, there's a dedicated page for Roles in Admin Center.

The design of the page has also changed and includes the following enhancements:

• Table sorting on the Roles page for improved searching
• Better menus for managing roles from the Roles page
• Seamless experience for deleting and reassigning team members
• All roles-related pages, including the edit pages for individual roles, are now directly accessible via URLs.

We also have more improvements planned, so stay tuned to see what comes next.

Why is Zendesk changing this?

User management, and particularly team management, is critical to the success of all of our users. During the gradual process of consolidating all administrative settings in Admin Center, we re-examined the roles management experience and identified several ways it could be improved.

What do I need to do?

You don't need to do anything. This enhancement is automatically available to all Enterprise customers.