Announced on | Rollout date |
September 15, 2021 | Sept 15, 2021 |
Zendesk is excited to announce an improved experience for creating and managing custom roles for team members.
What's changed?
There are two primary changes: where you create and manage roles and what the interface looks like.
Previously, roles were managed in the Support admin interface on the People page. Now, there's a dedicated page for Roles in Admin Center.
The design of the page has also changed and includes the following enhancements:
- Table sorting on the Roles page for improved searching
- Better menus for managing roles from the Roles page
- Seamless experience for deleting and reassigning team members
- All roles-related pages, including the edit pages for individual roles, are now directly accessible via URLs.
We also have more improvements planned, so stay tuned to see what comes next.
Why is Zendesk changing this?
User management, and particularly team management, is critical to the success of all of our users. During the gradual process of consolidating all administrative settings in Admin Center, we re-examined the roles management experience and identified several ways it could be improved.
What do I need to do?
You don't need to do anything. This enhancement is automatically available to all Enterprise customers.
5 Comments
Hi, no Roles page showing up for us. Just Team Members and Groups. Is this not fully rolled out yet? thanks, Lisa
Hi @.... The Roles page is only visible to customers on Enterprise plans. Are you, perhaps, on a different plan?
Yep, Pro. thanks for that info.
Hi,
Is this steadily rolling out? I don't see any changes to the Roles page on the Admin Centre
Best regards,
Stephen
HI Stephen, the rollout is still in the works, but should be completed this week.
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