Issue symptoms
I created a user segment but I'm missing users with the correct tag and attributes.
Resolution steps
Users must verify their account before they can be added to a user segment.
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User segments missing users with the correct tags
Zendesk Customer Care
Edited Jan 18, 2024
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2 comments
Cathleen Hernandez
Hi there, I added a tag to an organization but their users are not populating in my user segment with said tag. Is there a delay between when the tag is added to an organization and when the users will appear in the user segment?
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Joyce
Users and organizations that match the tags added in the user segment should populate right away. However as noted in this article, users must verify their account before they can be added to a user segment. Sharing this article for information about Verifying an end user's email address
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