Apps Marketplace
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
- Followed Tickets View (Support) (paid)
- Followed Tickets View provides you with a shortcut on the navigation bar to access followed, CC'ed, requested and assigned tickets. Access your followed tickets from the navigation bar, mass follow or unfollow tickets, remove yourself as CC contacts, or open tickets in new tab.
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TrackingMore (Support)
- TrackingMore helps eCommerce brands to shorten the time of answering questions related to order delivery status (WISMO - where is my order). See the latest delivery status of related shipments of your customers easily, without switching between applications. Agents can easily copy and paste the latest results together. Trackingmore for Zendesk will display the associated shipments of the customer at the ticket view, with information like tracking number, carrier name, delivery status, order number, and more.
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J-Widget (Support)
- J-Widget is an AI powered widget that helps reduce the amount of manual responses your agents have to make to the same questions. Have J-Widget automatically reply to common troubleshooting scenarios, one answer questions that are simple to answer, automatically search your FAQ for answers and more.
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tunuve (Support)
- tunuve is a profit oriented financial platform that helps small businesses improve their cash flow by automating tasks and providing management tools small businesses. It is designed to make book keeping easier and help you generate profit. This apps lets your agents see accounting information stored in tunuve, like invoices, payments, due dates and contact data.
Web Widget & Web SDK (for Messaging)
New
- [Web Widget Classic] Add explanatory blurb for allow list, including the it accepts wild cards.
Fixed
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[Web Widget Classic & Messaging] Some trial plans incorrectly saw a 'messaging is enabled' banner on their Web Widget Classic settings.
Zendesk Chat & Messaging
New
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[Chat Dashboard] Users on Messaging will no longer see the legacy Chat onboarding wizard modal
Zendesk Mobile
New
- Zendesk SDK for Android Version 1.0.2
- FR-CA locale as a new language
- Zendesk SDK for iOS Version 1.0.2
- FR-CA locale as a new language
Updates
- Zendesk SDK for Android Version 1.0.2
- Quick replies not sending metadata to enable CSAT rating and fix reopening ticket issue
- Internal concurrent safe access to event listeners
- Flickering of sent messages when re-opening the conversation
- Ordering quick replies in place as received
- Carousel not adhering to RTL specifications
- Updating failed messages when opening the conversation from a push notification
- (Forms) Text field vertical space not reclaimed when re-validated
- (Forms) Icon missing in form field validation
- (Forms) Keep form response in place (replace form), instead of adding as a new message
- Optimized GIF loading
- Added 1dp border to image messages for smoother rounded corners
- Conversation screen showing a blank in edge cases
- Messages in a blank Conversation should flow from the top of the screen
- (API 21) Failed messages not properly styled
- (API 21) Font size not increasing
- Zendesk SDK for iOS Version 1.0.2
- Quick replies not sending metadata to enable CSAT rating and fix reopening ticket issue
- Automatic translations not working
- Flickering of messages when re-opening the conversation
- Default avatar showing while avatar is still being loaded
- Vertical spacing between messages
- SDK default color
- Text message width relative to margins instead of a fixed width
- Send button and background screen slightly visible for a brief time on iOS 11
- Ordering quick replies in place as received
- Failed messages disappearing after reconnection
- Title not centered on iOS 10
- Carousel time since receipt label not appearing consistently in the correct location
- Conversation blank screen in an edge case
- (Forms) Multiple taps on send not updating the screen with the sent form
- (Forms) Time since receipt label consistently appearing in the correct location
- Chat V2 SDK for Android Version 3.3.0
- Fixed a crashing issue when setting identity.
- Updated retrofit (2.3.0) and okhttp (4.3.1) versions.
- Updated target version to Android 30
- Support SDK for Android Version 5.0.3
- Fixed a crashing issue when suspended users created tickets.
- Updated retrofit (2.3.0) and OkHttp (4.3.1) versions.
- Updated target version to Android 30
No Updates to:
- Answer Bot
- Support
- Explore
- Guide
- Gather
- Sell
- Admin Center
- Sunshine Core
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