Clickable links are now available for many Zendesk attributes! When you’re working with queries in query builder and viewing reports in a dashboard, IDs for many Zendesk attributes—like tickets, users, and organizations—are now clickable links that take you directly to those items for more information.
Clickable links make investigating report results faster and easier. They’re especially useful when paired with the new drill-in feature.
Note that Zendesk Guide article IDs are not clickable links by default. This limitation occurs because organizations can have custom subdomains that don’t match the system’s default link logic. However, you can follow this recipe to configure clickable links for article IDs on your website.