Clickable links now available in Explore

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13 Comments

  • Justin Federico

    Is this live for all or still being rolled out?

    1
  • Sam Donovan

    Are they also clickable hyperlinks when you export to excel? =D

    1
  • Dave Dyson
    Zendesk Community Manager

    @... – Yes, this has been rolled out.

    @... – No, as the announcement says, it's just when you're looking at a dashboard or in query builder in Explore. 

    0
  • Slava Skorbezh

    What to do if we don’t see clickable links on our dashboards? I’ve just tried to click on ticket ID field and I can see only “copy” option

    0
  • Mark Powell

    This isn't working for us. Have added the field Ticket ID to a query in a dashboard, re-published dashboard, link is not clickable.

    We will continue using the workaround until this is ready or fully rolled out...

    1
  • Renata Nikulina
    Zendesk Product Manager

    Hello @... and @...,

    The roll out was a slightly delayed. Please let us know if you can access this feature now. 

    0
  • Mark Powell

    @... Thanks for the update. It's working. Unfortunately, for us, it's worse than the workaround as this now means it's 2 clicks to open the ticket.

    0
  • Justin Federico

     We will likely stick with the workaround as well.

    0
  • Slava Skorbezh

    @... Now it works, thank you

    0
  • Krizzia Kaey

    Hi, can we add a URL of the dashboard to the report we send to our emails? We have scheduled reports sent to our emails every day and we wanted to add the URL of the dashboard to the email so that if we want to check more on the report we can just click the link and be directed to the dashboard right away. 

    0
  • Dane
    Zendesk Engineering
    Hi Krizzia,
     
    As it turns out, scheduled deliveries does not have this functionality.
     
    I'd recommend creating a Community post separately for that with your use case to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. 
    -1
  • Judd Higgins

    Can you please confirm this is supposed to work for the new Beta Dashboard Builder? It is not working for me.

    0
  • Walter Bellante
    Zendesk Product Manager

    Hi Judd Higgins,
    while it's not currently available, we plan to support drill in and clickable links in the Beta of the Dashboard Builder.

    You can have a look at all the features available and planned here.

    0

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