Clickable links are now available for many Zendesk attributes! When you’re working with queries in query builder and viewing reports in a dashboard, IDs for many Zendesk attributes—like tickets, users, and organizations—are now clickable links that take you directly to those items for more information.
Clickable links make investigating report results faster and easier. They’re especially useful when paired with the new drill-in feature.
Note that Zendesk Guide article IDs are not clickable links by default. This limitation occurs because organizations can have custom subdomains that don’t match the system’s default link logic. However, you can follow this recipe to configure clickable links for article IDs on your website.
9 Comments
Are they also clickable hyperlinks when you export to excel? =D
This isn't working for us. Have added the field Ticket ID to a query in a dashboard, re-published dashboard, link is not clickable.
We will continue using the workaround until this is ready or fully rolled out...
Is this live for all or still being rolled out?
@... Now it works, thank you
Hello @... and @...,
The roll out was a slightly delayed. Please let us know if you can access this feature now.
We will likely stick with the workaround as well.
@... – Yes, this has been rolled out.
@... – No, as the announcement says, it's just when you're looking at a dashboard or in query builder in Explore.
What to do if we don’t see clickable links on our dashboards? I’ve just tried to click on ticket ID field and I can see only “copy” option
@... Thanks for the update. It's working. Unfortunately, for us, it's worse than the workaround as this now means it's 2 clicks to open the ticket.
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