App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
New:
- Verse for Sell (Sell)
- Verse for Sell helps businesses to engage with more prospects and capture these conversations automatically. Verse is a lead conversion platform that helps businesses follow up and convert more leads into sales by instantly engaging new leads through a real 2-way text conversation, driven by powerful AI alongside highly trained reps. Qualified opportunities are then passed directly to your sales team so they can focus on the right opportunities, at the right time, and close more deals. Prospects in Zendesk Sell are automatically synced with insightful information and sales context about the person from Verse. Conversations with prospects are automatically captured within in real-time. Sales reps can easily send new prospects to be engaged by Verse with a click of a button.
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Parent Child Ticketing (Support)
- Parent Child Ticketing links your tickets together in Zendesk support. Link any ticket with parent tickets, link child tickets with any ticket, update parent tickets if child ticket fields are updated, update child tickets if parent ticket are updated, or even create a child ticket from any existing ticket.
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Calendly Events for Sell (Sell)
- Calendly Events for Sell lets you create and view appointments instantly with Calendly from Zendesk Sell. Create an appointment instantly with leads, contacts and deals from the detail view, view leads, contacts and deals upcoming and previous appointments inside detail view, or view all of your Calendly appointments from Zendesk Sell top bar.
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Side Tickets by LEAFWORKS (Support)
- Side Tickets by LEAFWORKS allows you to organize multiple tickets into a single project. Customer facing teams often communicate with the entire list of internal or external teams. Such communication usually involves multiple email threads that are hard to keep track of. With Side Tickets app, your agents can link separate tickets and parse important information between them. Create and link side tickets with the original (main) inquiry and push or pull email comments between tickets, and choose if those comments are public or private.
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Scive (Theme)
- Scive is a modern and well-featured Zendesk Guide theme with a special focus on taking the community to new heights
Support
Public - New Stuff
- Updated the Social Messaging Add-on for Support to improve behaviour on user and ticket merges
Public - Fixed Stuff
- None
No Updates to :
- Web Widget & Web SDK (for Messaging)
- Zendesk Chat and Messaging
- Guide + Gather
- Zendesk Talk
- Zendesk Answer Bot
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