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  • Lengow Academy

    Hi Rob Stack,

    Thank you for this article!
    I thought I've read an article about how to easily onboard new agents on Zendesk providing them the possibility to get to know Zendesk interface and work on common request, in a secured environnement where answer can't be sent to clients. The option offered to kind of duplicate request and made them reviewed by a team member.
    Is it something available in Zendesk?
    Thank you for your help!
    Kind regards,


  • Rob Stack
    Zendesk Documentation Team

    Hi @..., I'm glad you liked the article!

    Thanks for the question. One option you have is to create a sandbox which is a test environment. This can give your agents a chance to practice and learn the interface without contacting you clients. See this article for more details:

    Testing changes in your Standard sandbox


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