How can I test a Chat trigger?

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  • Iree Skinkle

    Does "Simulate visitor" still work? I don't see it

  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Iree,

    Thank you for contacting Zendesk Support.

    In regards to your concern, I was able to try the "Simulate chat" from my end and I was able to do so.

    I would highly recommend you to clear your browser's cache and cookies first ( and also try to reproduce this issue on another browser or an Incognito tab?

    Let me know if this will work for you or if you have any questions!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

  • Jah Tan

    Hello DJ! 

    Quick question about the chat simulation - it looks like it'll only work on reactive chats. How about proactive chats? 

    And for URL/Visitor path history-based triggers - is there a way to test it out too? Like an internal browser where we can manipulate the URL/visitor path history to meet the trigger conditions and see if the trigger actually fires up? 


  • Dane
    Zendesk Engineering
    Hi Jah,
    Unfortunately, the simulated chats are only for reactive chats. As of the moment, we don't have any test browser or any other internal tools to test such behavior. This is definitely a good idea that we'll take note of. In addition, you can also utilize the use of multiple browser profiles to test such workflows.

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