Issue symptoms
I can't log in to my Zendesk account.
Resolution steps
There are several reasons that may cause you trouble logging in. There are also a lot of products and resources you may be trying to access. Find the section below that matches your problem and product to get help signing in.
Support account agent login
Make sure you are at the correct login page using the subdomain of the account you wish to enter. Select your subdomain from the dropdown menu below:
.zendesk.com
If you do not know your subdomain, use the Zendesk login reminder tool. Make sure to click I am an Agent on the sign-in screen:
If you are at the right place, but still having trouble, use these articles for your specific situation:
- How do I reset my password when I can't sign in?
- Accessing your Zendesk account when your SSO service is down
- I use 2-factor authentication and am locked out
- Error: Refused to connect
If the above articles don't help
- Go to yoursubdomain.zendesk.com/access/normal and attempt to sign in using your Zendesk credentials. The option to get a new password will not be presented until you try and log in at least once.
Note: If your company uses single sign-on, reference the above article on accessing your Zendesk account when your SSO service is down instead. - Clear cache and cookies on your web browser and try to sign in at the
/access/normalURL again. - Open an incognito or private browsing window in your web browser and try the
/access/normalURL from within that window. This helps remove any extensions or other things that may be interfering with your login or use of Zendesk.
Chat-only accounts and Chat-only agents
- Make sure you using the correct login page for chat-only accounts: dashboard.zopim.com
- How do I reset my Zendesk Chat password?
- How do Chat-only agents log in to Chat?
Sell accounts
- For Zendesk Sell accounts, see the section: Zendesk Sell accounts: resetting a password.
- For Sell Legacy accounts (that is, if your Sell account was created before January 7, 2020, and has not been migrated to Zendesk), see the section: Sell Legacy accounts: resetting your password.
- For issues signing in to Sell, see the section: Troubleshooting sign in issues.
- If you are logging in to Sell for the first time after connecting your legacy Sell account to the Zendesk platform, see this section: How do I sign in to a Sell account on the Zendesk platform for the first time?
6 Comments
Why am I suddenly getting this message on Safari using either iOS or Mac OS?
iPhone and iPad Apps still work properly.
Access Denied
You do not have access to this page. Please contact the account owner of this Zendesk for further help.
Hey Colin, I'm sorry you're experiencing this. Let me raise a ticket on your behalf so we can check your account! You should receive an email from our team shortly. See you there!
I cant login to our Zendesk Chat? would somebody be able to contact me to advise, thanks
I'm going to create a ticket on your behalf so our Customer Care team can follow up with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
I get the same error as Colin when trying to log in
It appeared recently (during a month I think)
This error is reproduced on Chrome, but is not reproduced on Safari after disabling option "Prevent cross-site tracking". I cannot get rid this error on Chrome either.
Interestingly I briefly had the same issue again today so refreshed the page in Safari and it login successfully. Strange transient problem…
Please sign in to leave a comment.