The Community has several live events taking place this year on various Zendesk topics! From live Q&As to Knowledge shares on different areas of our product, we offer opportunities to learn with other members and get to interact with the Zendesk staff. Here is our current schedule of what we have in store for you for 2021.
May Events
May 6th: Zendesk Best Practices on Spam Prevention
The Community is hosting an event on Zendesk Best Practices on Spam Prevention in Support. From 11:00 am - 11:45 am CST, we'll be joined by members of the Zendesk Abuse team who will be available to answer questions and showcase the best methods of eliminating Spam and other internet annoyances.
Register Here
May 20th: What's New in Agent Workspace
The community is hosting an event on What's New in Agent Workspace. Join us from 11:00 am - 11:45 am CST as our product team shares details on Admin Permissions, Focus mode, and ends the event with a small open Q&A after.
Register Here
May 27th: What’s New with Zendesk Shopify Integration
The community is hosting an event on What's new in Zendesk Shopify Integration. Join us from 11:00 am - 11:45 am CST, as our experts share what new and exciting updates are taking place within the Shopify Integration. We will be showcasing new features such as phone number lookup, refunds for unfulfilled orders, and much more!.
Register Here
June Events
June 10th: Agent Team Best Practices
The Community is hosting an event on Agent Team Best Practices. From 11:00 am - 11:45 am CST, we'll be joined by members of the Zendesk Advocacy team who will be available to answer questions and showcase the best methods of ensuring success when running your team and what makes a successful agent.
June 17th: How Zendesk Does Knowledge Management
The community is hosting an event on How Zendesk does Knowledge Management. Join us from 11:00 am - 11:45 am CST as our panel of experts shares how Zendesk drives success with our internal Knowledge Management practices. Zendesk uses technology to help organize, capture and leverage institutional knowledge and information. Learn how we structure our content and promote self service by making information easily accessible.
Register Here
June 24th: What's New with Zendesk Sell
The community is hosting an event on What's New with Zendesk Sell. Join us from 11:00 am - 11:45 am CST, our panel of experts shares newer features in Zendesk Sell. Learn about new updates to roles and permissions that can help you manage your users. Additionally, we’ll take a closer look at the improvements between Sell and Support as we discuss how to create a seamless experience for your customers.
4 Comments
It could just be me, but I am unable to register for the "How Zendesk does Knowledge Management" event. I get the following error when I click the "register here" button.
Thanks for the heads up Alejandro! I'll get this link updated so you can RSVP :)
@..., kudos to you and the entire team involved with the How Zendesk does Knowledge Management event. It was both interesting and insightful! Please do more of the self-service/knowledge management/community events!
https://www.youtube.com/watch?v=hTFzmBozSE0
Hello @...,
Really glad to hear you came to our event and enjoyed our presentation! It was 100% a group effort, like most awesome things at Zendesk, and I'll be sure to pass this on to the rest of the team. We'll be sure to do more events around self-service, knowledge management, and community soon. If there is anything else you would like us to cover, please don't hesitate to let us know.
Best regards.
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