Question
What does Follow mean in Guide or Gather?
Answer
For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article, or section, you'll get an email notification when an update is made to it:
- For articles/posts, you will receive email notifications for new articles/posts only in the section or topic. For articles/posts and comments, you will receive email notifications for all new articles/posts in the section or topic and any new comments.
- You will receive email notifications for any new comments on the article or post; however, you will not receive notifications when the content in the article or post is updated.
For more information about the following content in the Help Center and the community to get notifications, see the article: Help Center guide for end users.
For more related content, see this article: How can I remove the Follow button on my Help Center articles?
13 Comments
Would be nice to optionally enable "notify followers of updated article" upon save (as an on-demand option. not every save).
Hello @...,
We appreciate you sharing feedback with us. I would recommend also sharing this feedback and your use case in our product feedback forums so our product managers can consider these suggestions for future updates.
Best regards.
We are having an issue where two different admins for our account are "following" our User Content list for when someone comments on an article or posts in the forum, but neither of us are receiving email alerts when new comments are made. We need a way to get notified of new comments.
I will add that notifications will send to followers of a topic when you move an existing post to a new topic.
A way to turn this off or pause notifications while performing this kind of administrative change would be very helpful.
My use cases:
Hi Lauren –
I think you can avoid this (at least sending notifications to end-users) by setting the article to be viewable by agents and admins only, then moving the article, and then resetting the viewing permissions.
Dave Dyson this link no longer works - https://support.zendesk.com/hc/en-us/articles/1-How-can-I-remove-the-Follow-button-on-my-Help-Center-articles-
Could you advise as to remove the Follow button now?
Thanks for taking the time to share this with us!
You'll want to remove the subscribe helper from the article_page.hbs page in your Guide theme.
Screenshot below:
I hope this helps!
Thanks!
Is this a change?: "you will not receive notifications when the content in the article or post is updated."
We have long communicated with our end users that they can subscribe to existing/published articles in order to receive notifications when there are changes.
I find it very strange that the follow function for an article does NOT do the one thing a user would expect -- email them when the content is updated. Seems a very basic function?
Nazir Kabbani
I found 2 posts in the product feedback section that we can upvote to have notifications sent when articles are updated. I have upvoted both articles.
Follow article feature to notify users of article content updates
Notifications for updated content in articles
Client is noting that all users are receiving new article notification except for one. We have done a some trouble shooting and it does not appear to be blocked or hung up in a firewall. Is there a way to see when a new article notification is sent, what the distribution list was? I can open a ticket with the specific user information but wanted to see if there is something I can view before I do that. Thanks!
Stan Kutzko,
Due to the nature of this concern, I have created a ticket for you. Please wait for an update from one of our Advocates.
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