What does Follow mean in Guide or Gather?

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  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Shana,
    Yes, you have understood this correctly! If you follow a section you will get an email for when new articles are added. And when you follow an article, you should only expect to receive an email notification when a comment is posted on the article. You will not receive an update when the article is updated.
    I hope this answers your question. Thank you!
  • Rachel Martin

    How can I remove the follow button on Guide content authors? If you click on the author as an end user on an article you get taken to their 'profile' page with a 'Follow' button. How do I remove this?

  • Christine
    Zendesk Engineering
    Hi Rachel,

    To completely remove the subscribe helper from your help center you can remove the script within the article page's code.
    1. Within the Help Center, select Guide admin > Customize design.
    2. On your live theme, select View theme.
    3. Click the options menu (), and select Edit code.
    4. From the templates, select article_page.hbs.
    5. Identify the subscribe helper and remove its reference and any associated wrapper.
  • Jane M Langschied

    Would love to be able to have a link/section for agents on the home page so that they can more easily view the articles they have followed. Is there code I could add or an update coming?

  • Gab
    Zendesk Customer Care
    Hi Jane, 
    That's a customization that can be done with your Help Center theme. However, I'm afraid we cannot build custom code for your Guide or help you troubleshoot your customized code.
    Before you can add a link to the home page of your help center, please note that you will need to add custom HTML to your help center theme, which can be added to your page template under the Header page (header.hbs) tab.
    We do have the following resources available to help your developers regarding Guide customization:
    Customizing your Help Center theme
    Help Center API Helpers
    Help Center API Advanced Helpers

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