Question
What does Follow mean in Guide or Gather?
Answer
For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article, or section, you'll get an email notification when certain updates are made to it:
- For articles/posts, you will receive email notifications for new articles/posts only in the section or topic.
- For articles/posts and comments, you will receive email notifications for all new articles/posts in the section or topic and any new comments.
- You will receive email notifications for any new comments on the article or post; however, you will not receive notifications when the content in the article or post is edited or updated.
Tip: To notify followers of updates within the body of the article, add a comment to the article informing followers that there is new content.
For more information about the following content in the Help Center and the community to get notifications, see the article: Help Center guide for end users.
For more related content, see this article: How can I remove the Follow button on my Help Center articles?
35 Comments
Yes, you have understood this correctly! If you follow a section you will get an email for when new articles are added. And when you follow an article, you should only expect to receive an email notification when a comment is posted on the article. You will not receive an update when the article is updated.
I hope this answers your question. Thank you!
How can I remove the follow button on Guide content authors? If you click on the author as an end user on an article you get taken to their 'profile' page with a 'Follow' button. How do I remove this?
To completely remove the subscribe helper from your help center you can remove the script within the article page's code.
Would love to be able to have a link/section for agents on the home page so that they can more easily view the articles they have followed. Is there code I could add or an update coming?
That's a customization that can be done with your Help Center theme. However, I'm afraid we cannot build custom code for your Guide or help you troubleshoot your customized code.
Before you can add a link to the home page of your help center, please note that you will need to add custom HTML to your help center theme, which can be added to your page template under the Header page (header.hbs) tab.
We do have the following resources available to help your developers regarding Guide customization:
Customizing your Help Center theme
Help Center API Helpers
Help Center API Advanced Helpers
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