How do I reduce the number of agent seats on my subscription?

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7 Comments

  • Oldrich Rezek

    In my case I cannot even decrease the number. It is telling me to contact support and when I do so they refer me to their finance team. It is like scum. You can increase and pay but not decrease.

    2
  • Tom Shaddock

    This needs be available via the Manage Subscription section - we can increase the seats but not decrease them without going through one of your support reps, smells very fishy to me.

    1
  • Esteban Celestino

    We did the above steps but the subscription was not update. Our account executive told us that we had to give 30 days notice! It is an abusive rule!!!

    1
  • Cheyenne Testbeek

    Fishy for sure Tom Shaddock, I've been busy trying to downgrade our seats since March... As you can see above, I only get general replies that 'someone is probably working on it'.

    0
  • Cheyenne Testbeek

    Same here; we cannot reduce and the contact support team hasn't replied in 26 days! Meanwhile we keep paying for unused seats.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Cheyenne,
     
    Thanks for bringing this to our attention and I thank you for your patience on the matter. It looks like your AE responded to your ticket about 30 minutes ago and is actively working to get this issue resolved.
     
    Feel free to respond to that ticket if you have any additional questions or concerns. 
     
    Cheers!
    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Tom and Cheyenne,
     
    I assure you there are no ulterior motives when it comes to downgrading your plan ore removing agent seats from your account. Typically the wait times come down to the volume of tickets our Customer Care or Account Executives are dealing with. 
     
    If either of you are trying to get adjustments made to your account right now but haven't heard back I'm happy to look into it for you to see if we can get your request expedited.
     
    Let me know!
    0

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