Viewing article events in History view

You can view article events for all articles in the History view. That is, events for actions taken by agents on articles. The History view does not include events for actions by end-users or actions taken on categories and sections, themes, moderation, or settings.

You can also view events for a specific article, if you want to see the history of events for that article only.

In History view, you can view all events or you can filter by user or event type. You can apply as many filters as needed. You cannot specify a date range for events.

You must be a Guide admin to view article events the History view.

The article contains the following sections:

• Viewing article events for all articles
• Viewing article events and history for a specific article

To view the previous versions and revisions for a specific article, see Viewing article revisions and restoring a previous version.

Viewing article events for all articles

In History view, you can see a complete list of all article events in your knowledge base and you can filter the list by specific event types and users.

To view events in the History view

1. In Guide, click the Manage articles () icon in the sidebar, then click the History tab.

   The History view appears.

   Note: If you were an existing customer on February 15th, 2017, the History view shows events beginning February 15th, 2017. If you became a customer after that date, the History view shows events beginning on the date you enabled Guide.
2. Review the list of knowledge base article events.
3. Apply filters as needed to view events by specific users or specific types of events.
   • Enter a user name to see events by that user.

     To remove the user filter, hover your mouse over the user name, then click the X beside the user name.

     

   • Click one of more article events to see those specific events only.

     To remove the event filters, deselect each event.

     

Click one of more article events to see specific events.

Viewing article events and history for a specific article

Article history gives you a more comprehensive view of the article's complete history of changes, including:

• Publishing events
• Author changes
• Label changes
• Body updates
• Section changes

To see the edits made to the title and body, along with previous versions of the article, see Viewing article revisions and restoring a previous version.

To view the history of changes made to an article

1. Navigate to the article you want to review, then click Edit article in the top menu bar.
2. (Guide Enterprise only) Click Article settings.
3. Click Article history in the article sidebar.
4. View the history of changes for that article in the History view.

   Notice that the History view is filtered so that changes are scoped to the selected article.

   You can click any body update or title update to see that specific edits that were made during that update.