Installing and using the Cancel Ticket Submit app

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9 Comments

  • Scott Franke

    Version 2.3.0 - 2021-07-29

    • Made all Paid plans available as Free (Marketplace update coming soon)

    With today's release we are seeing some odd behavior.

    We have this setup for the Basic plan but the app is behaving as if we have Premium. It is prompting to confirm recipients and public comments. Is this expected? We'd like to continue to have only the functionality of the basic plan even if the premium plan is now free. 

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Scott,

    The new update will convert and incorporate all paid features into Free plan. That said, you will now have full access to all the app features.

     

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  • Scott Franke

    Thanks @...

    I'd like to request that in a future update, we have the ability to select which features we enable for this app. While it is nice that we are getting all of the premium features at no cost now, it would be nice to be able to choose which confirmations the agents need to do.

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Scott,

    Thank you for your feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community and Help center help influence future Zendesk functionality.

     

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  • Daniel Beatty

    Hello, 

    I'm not seeing any option for a free plan - in fact, the latest update seemed to have removed the functionality of the app entirely. Only option now is to pay.

    Any help would be great?

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  • Jack Naisbett

    +1 in favour of configuring which features are enabled. Ticket CC confirmation is proving disruptive for us so we're looking at alternative approaches to keep the core function of reviewing the ticket message before submitting.

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  • Dave Dyson
    Zendesk Community Manager

    @... You should see the app listed as free now, let us know if you're still not seeing that. 

    @... Thanks for your feedback as well.

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  • Molly Short

    Hi,

    When a ticket contains multiple images, regardless of whether we confirm each image individually or use the "Confirm All" option, the Save button remains grayed out. We are using automatic ticket submission after timeout, so we have a workaround, but just wondering if this is expected behavior?

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  • Adrian Joseph Magboo

    Hi Molly, 

    It looks like not all attached files in the ticket are selected yet that's why the Save button is grayed out. That is the expected behavior as when clicking Confirm All or selecting all of the attached files, it should also check the box beside Filename indicating it selected all attached files. Here's a screenshot:

    I hope this helps. Let me know if this is not the case for you and we’ll get this sorted out!

     

    Regards,

    Adrian

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