Explore recipe: Working with stacked charts

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9 Comments

  • Elaine
    Zendesk Customer Care
    Hi Barbara,
     
    Upon further checking, the reason why you're not seeing the newly added Assignee names in the Row Selector as automatically selected is that the Row selector's default option is the "Selected values".
     

     
    The reason behind the default option as "Selected values" and not "Select all" is to avoid slowing down the query in case there are a lot of values in an attribute that our customers would use in the Row section of the query and we think that it is the most appropriate for such cases.
     
    If you want more Assignee names to be selected as you go and edit this query, kindly go into Chart configuration > Row Selector, and under the Selected position, choose the Select all option manually. In that way, you'll see that the filtered-out Assignee names in the query are automatically selected moving forward.
     

     
    Don't forget to Save the query every after recent changes on the query. Hope this helps! Stay safe! (:
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  • barbara

    Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?

    Thanks.

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  • Dylan Tragjasi
    Zendesk Customer Care

    Hi Perry - I'm going to reach out to you directly in a ticket so we can take a closer look and see what might be going wrong here. We'll be in touch very shortly via email!

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  • barbara

    Very helpful, thanks a lot Elaine!

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  • Perry

    I feel like an idiot, but my chart using a custom field won't stack! What might I be doing wrong?

    0
  • Giovanni Berthelot

    Hello Perry,

    Could you please try the following steps ? :

    • Go to Zendesk Explore et search for the query you would like to stack
    • Click on Edit configuration
    • Click on Chart
    • Tick the Stacked box

    It should work now :) Also, if you want to remove the Row selector, you can easily do it with these steps: 

    • Click on Edit configuration
    • Click on Row selector
    • untick the row selector box
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  • Perry

    Did that. No stack! I suspect it is my query setup not the mechanic of stacking.

    What I am trying to get is monthly bars showing the break-down by category as a stacked bar. I can get monthly with the breakdown unstacked, but nothing better.

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  • Elaine
    Zendesk Customer Care
    Hi Barbara,
     
    Can you confirm what you meant about "when a new option is added"?
     
    Are you referring to a new field value being added in the actual ticket field and you expect that it would also be added automatically in the selection list?
     

     
    Or are you referring to an existing value in a custom ticket field and upon selecting/including this value, it does not show up automatically in a query?
     

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  • barbara

    Hi Elaine,

    Thanks for your response.

    I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.

     

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