If aliases are enabled for your help center, you can set up an alias in your help center profile that is used in place of your name when you post or comment in the help center. This is different than an agent alias, (where agents use an alias when communicating with a ticket requester). If you need to set up an agent alias, see Adding an agent alias.
Note: If a Guide Admin disables the alias feature after you've set up an alias, your alias is deleted and your real name becomes visible in all your posts and comments.
To add or edit an alias
- Click your profile icon on the upper-right side of any help center page, and then click My profile to display your profile.
- Click Edit profile.
- Enter or update text in the Alias field, then click OK.
If the alias feature is enabled, the Alias field is shown below the Name field.
Your alias is used in place of your name when you create community posts and make comments on articles or posts in the help center.If you add, change, or remove an alias, all your historical posts and comments are updated too.Note: This feature is also available on Gather Professional.