I have a billing, payment, or subscription question

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  • Carl

    I opted to buy Zendesk because the free trial was ending. It gave me 5 agent seats, I only need 2. What can I do about this? I already got billed for $3000. 

  • Dave Dyson

    Hi Carl,

    I see you've already chatted with one of our support agents, and they've sent your ticket to our Finance team. Thanks for your patience!

  • Wayne Fleury

    I am subscribed to NECROIPTV and they use Zendesk as a support group. So they say. Their service has been good up until last month (November)  I have been billed and made a PayPal payment to them but they are not responding and my IPTV service has been disconnected. Can you help? Wayne Fleury   


    This comment has been edited by the Zendesk Community Team to remove personally-identifying information, in accordance with our Community Code of Conduct.

  • Mark Wingo

    My account automatically renewed about 2 weeks ago without any head up about the upcoming renewal. I have decided to cancel and want to cancel and get a refund of my payment. How do I do this?? ~Mark

  • Brett Bowser
    Zendesk Community Manager
    Hey Mark,
    I'm going to create a ticket on your behalf so we can follow up with you internally regarding your account cancellation. 

    You'll receive an email shortly stating your ticket has been created.
  • Clément


    It has now been 5 months we are suppose to have our account closed and we are still being charged every months even after having confirmation of closure and refund from 2 different persons at Zendesk. 

    We are owed over 2,000$ and nobody is answering our emails. Any way to reach the Zendesk team? 

  • Kacey Zeccola
    Zendesk Community Manager

    Hi Clement,

    I see you currently have a ticket open with our Finance team, you should be hearing from them shortly. Thanks for your patience!


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