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  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. How to solve issues with payments

I have a billing, payment, or subscription question

Matteo Genesio Stara
  • Edited
Zendesk Digital Resources Team

Click into each statement to view frequently asked questions or encountered issues.

For more information, see the article: Managing billing and subscriptions.

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7 Comments

  • Carl

    I opted to buy Zendesk because the free trial was ending. It gave me 5 agent seats, I only need 2. What can I do about this? I already got billed for $3000. 

    0
  • Dave Dyson

    Hi Carl,

    I see you've already chatted with one of our support agents, and they've sent your ticket to our Finance team. Thanks for your patience!

    -1
  • Wayne Fleury

    I am subscribed to NECROIPTV and they use Zendesk as a support group. So they say. Their service has been good up until last month (November)  I have been billed and made a PayPal payment to them but they are not responding and my IPTV service has been disconnected. Can you help? Wayne Fleury   

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    This comment has been edited by the Zendesk Community Team to remove personally-identifying information, in accordance with our Community Code of Conduct.

    0
  • Mark Wingo

    My account automatically renewed about 2 weeks ago without any head up about the upcoming renewal. I have decided to cancel and want to cancel and get a refund of my payment. How do I do this?? ~Mark

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Mark,
     
    I'm going to create a ticket on your behalf so we can follow up with you internally regarding your account cancellation. 

    You'll receive an email shortly stating your ticket has been created.
     
    Cheers!
    0
  • Clément
    • Edited

    Hi, 

    It has now been 5 months we are suppose to have our account closed and we are still being charged every months even after having confirmation of closure and refund from 2 different persons at Zendesk. 

    We are owed over 2,000$ and nobody is answering our emails. Any way to reach the Zendesk team? 

    0
  • Kacey Zeccola
    Zendesk Community Manager

    Hi Clement,

    I see you currently have a ticket open with our Finance team, you should be hearing from them shortly. Thanks for your patience!

    0

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