Question
I am using Legacy Zendesk Chat and I forgot my password. How can I reset it?
Answer
To recover your password
- Open the following link: https://dashboard.zopim.com.
- Enter your agent email under Email Address.
- Click Forgot Password?
- You will receive an email with a link to reset your password. The link to reset your password is active for two hours, after that time has passed if you didn't reset your password, initiate a new link with the steps above.
If you use any other versions of Zendesk Chat, see the article: How do I reset my password when I can't sign in?
21 Comments
I have tried to reset my password to Zendesk Chat both on your website and in the App. I don't receive any mails from you.
It looks like you reached out to our Customer Care team and they were able to get your password reset for you.
Let us know if you have any other questions!
Same problem. Can you fix it to me, too? Thanks!
I've created a ticket on your behalf so our Customer Care team can follow up with you to get this issue resolved.
Cheers!
Thank you so much Brett!
Hi Brett. I've the same problem than Lorenzo. Can you help to me?
Thanks in advance.
I created a ticket for you as well so our Customer Care team can dig into this with you.
Thanks for bringing this to our attention!
Same problem, I don't get emails.
it seems like you have already reached out to our Customer Support Team who will assist you with the issue.
Hello Team,
1) Even i couldn't receive a password reset email - can you help me out?
2) Seems its a bug in Zendesk application why it was not yet fixed from your end?
Thank you in advance
Same problem, I don't get emails.
A ticket is already open for you so our Customer Care team can investigate this further.
Thanks for your patience!
I am also having this problem. Can you open a ticket for me as well?
Hi there, I see you have an open ticket with our customer care team who will assist you with this issue. Let us know if you need further assistance. Thanks!
Just fixed it. You can close my ticket, thank you.
I can't login my corporative chat account and contacting through support we have not received an answer
I checked under your profile and I don't see a ticket created on your behalf. I will generate a ticket from this post and escalate to our Customer Care team so they can assist further.
You'll receive an email shortly stating your ticket has been created so feel free to reply back to that with any additional information you can provide.
Cheers!
I don't receive the email to reset the password, please let me know
Could you please check your Zendesk subdomain associated with your email address from the Login reminder page?
Thanks
Hello, same problem here, I'm not receiving the password reset emails. Can you help?
I will need to create a ticket on your behalf to further investigate this. Please expect an email shortly from us. We apologize for any inconvenience this may cause you. Thank you!
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