How can I add a hyperlink or image to my signature?

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32 Comments

  • Daniël Nieuwendijk

    Is it possible to add a tel: link to the signature? Unfortunately, this doesn't seem to work:

    [030 xxx xxx](tel:+3130xxxxxxx)
    1
  • Shannon Pesta
    Zendesk Customer Care

    Hi Daniël! After some testing, it appears this is not possible with markdown in the Agent Signature.

    However, is possible with HTML, using the following formula:
    <a href=“tel:55555555”>Call (555)555-5555</a>

    As an alternative, you could potentially include this formatting within your trigger notifications to include a callable link. Hope that helps!

    Shannon Pesta | Customer Advocate 

    -1
  • Joshua Morris

    Two quick questions on signatures - I added an image to the signature, but the image size was really big when it came through.  Is there a way to format the size of the picture?  Also, can I make the picture to the left of all the other data in the signature?

    Second question - Can you bold certain parts of the signature?  I couldn't find any articles on that.  Like if I wanted {{agent.name}} to be bold, how would I integrate that?

    Any help is appreciated!  Thank you!

    1
  • Dan Ross
    Community Moderator

    Hey Joshua,

    For the first item, you just need to save the source image you're using at the proper size you want it to display. If you don't, I believe it displays at full res, which is what you're seeing. I'm not sure about the styling to the left questions though. 

    For bolding, try using using two asterisks before and after the agent name.
    ex: **Joshua Morris**

    1
  • Joshua Morris

    Thank you!  I will create a smaller picture.  The bolding worked.

    0
  • Riko

    Why the href doesn't work in chat?

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Riko,

    Hrefs are currently not supported in Chat this time. I don't have any information on why this is the case but I would encourage you to share your feedback on this existing post: Chat Hyperlinks

    Thank you!

    0
  • Dariusz Gawronski

    Hi.

    I tried to add image to email html template, because i'm inserting lots of text here, including company name. Now, i wolud like to add logo instead of text and i'm stuck.

    I tried {{asset name}} after uploded logo into guide theme - it is now working.

    I tried ![alt](link to logo) both from theme site and other site - it not working, i see link instead of image.

    Is it possible at all?

     

    0
  • Reginald Cason

    Does this just add the current ZD image to your signature?

    ![](imageurl)
    0
  • Caroline Herberger

    How can I make the image appear under the text? When I put it in the format listed it posts the photo at the end of the text and not below. 

    0
  • Dan Ross
    Community Moderator

    Hey Cherberger,

    In this example, I just added a new line to the end of the signature.

    Visit our new online community!
    [![](https://OURIMAGE.png)](https://OURURL.com)

    my output looks like this when i comment on a ticket


    Is this what you're looking to do? Can you perhaps share with us what your signature configuration is currently?

    1
  • Jonathan Lindsay

    Hello,

    I have inserted the below:

    [![alttext](imageurl)](linkurl)

    However, the below appears in the email to the customer:

    Not sure what I am doing wrong? Any idea as to why this would be appearing that way? The link takes me to the correct site, it's just the image does not appear.

    Appreciate any help!

    0
  • Austin Killey
    Zendesk Customer Care

    Hey there @...!

    Happy to brainstorm some ideas with you here: If you try using other images besides that particular one, do those show up safely? Whether those other images are hosted through your company's webhosting or if you can find any random image URL online from another website, you and I can see if those ones appear just fine compared to the original image you're looking to display.

    Otherwise, does the image load safely if you copy and paste its URL into your browser, or perhaps when loading the image URL from another computer entirely? Just as long as the image itself is publicly available and can be accessed by anyone who visits that URL, that'll confirm if there are any issues with how the image is hosted. 

    Thanks again Jonathan, and let us know if there's anything else we can help out with!

    0
  • Jonathan Lindsay

    Thanks for the feedback @.... I believe the issue lies with where the image is hosted, as I am able to get other images to work. 

    We want to use our company's email signature. From what I've read, I can create a public URL for an image via Google Photos. Is this not the case? Is there another way to do this which so this will work?

    Appreciate the help. 

    0
  • Austin Killey
    Zendesk Customer Care

    That's... a really good question @....  Testing that out now:

    So interesting behavior: It looks like the URL that Google initially provides isn't quite a direct link, but it's almost like a link to the picture itself like if you were viewing it in your album where you can mess with editing, sharing, details, etc.  That URL will look something like: https://photos.google.com/photo/uniqueIDhere

    The URL you and I are truly after can be grabbed by right-clicking on the image itself and then clicking on Copy Image Address or Open Image In New Tab.  From there, we're going to get a very long URL that begins with something like https://lh3.googleusercontent.com/ - Copying that huge URL and using it in an agent signature, it looks like that does the trick.

    If linking from your Google Photos account still isn't working, no prob: From there, you could either reach out to your IT/web team to have them upload an image onto your company's webhosting so that you can directly link it from there (like https://www.company.com/image.jpg), or you could use a free image hosting service like Imgur to quickly host your signature image online and get the direct link from there.

    Thanks again Jonathan; hope this helps!

    0
  • Jonathan Lindsay

    Thank you for your help @...! Pleasingly your advice regarding the Google photos link has worked. 

    0
  • Anneloes van Alphen

    Hi support!

    I would like to add a video to my signature!
    I have a hyperlink or the html code, it's supposed to be a moving video screen that is clickable.

    Can you help me with this?

    0
  • Bobby K

    hey team, 

     

    can you do this with placeholders? i.e., [{{ticket.id}}]({{ticket.url}}]

    0
  • Dan Ross
    Community Moderator

    Hey Bobby,

     

    You bet, it should render out just fine as [123][url-to-your-zendeskdomain/123]

    0
  • prakash.sati

    Thank you Austin,

     

    This resolved the issue!

     

    The URL you and I are truly after can be grabbed by right-clicking on the image itself and then clicking on Copy Image Address or Open Image In New Tab.  From there, we're going to get a very long URL that begins with something like https://lh3.googleusercontent.com/ - Copying that huge URL and using it in an agent signature, it looks like that does the trick.

    1
  • James Molina

    How can I format my signature to have a logo on the left and the Agent information with multi-lines next to it similar to the below?  I added the image as an asset in the theme.

     

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi James, 
     
    I'm not sure if there's a way to do that, but you could make the entire signature (image and text) an image (as you've included in your comment above), and make the image a clickable link to your webpage (so anywhere they click in the signature, it will take them there). This format that Dan Ross posted above should work for that (just substitute a url to your image, and the url to your website):
     
    [![](https://OURIMAGE.png)](https://OURURL.com)
    0
  • Austin Killey
    Zendesk Customer Care

    Hey there James,

    For the quickest and easiest option that you could do in-house, I have to agree with Dave on making your entire signature as a single linkable image - definitely the most accessible option.

    If you're an administrator in your account and you want to get real fancy with formatting, you could try adding your signature as HTML directly into your account's trigger email notifications since our triggers can render some HTML. You can also use placeholders to call out your name, phone number, and just about anything else you can think of.

    Super barebones setup, but feel free to try this out in a sandbox/testing environment by copying and pasting this entire chunk of code into a trigger email notification action (don't forget to replace the image and company URLs with your own!)

    <style> 
    img {
    width: 350px;
    float: left;
    margin-right: 10px;
    }
    </style>
    <img src="yourimageurlhere"/>
    <div>
    <br>{{current_user.name}}<br>New Company Advisor<br>{{ticket.account}} | <a href="https://www.company.com">Company Name</a><br>{{current_user.phone}}
    </div>
    0
  • Kayla Bounous

    Hi there! 

    We are hoping to add color text to the agent signature. Is it possible to use Markdown?

    0
  • Dane Adriano
    Zendesk Customer Care
    @Kayla 
     
    Unfortunately, markdown does not support font color. For the next closest option though, you could potentially add colored text with HTML through trigger/automation email notifications for more of a global signature.
    0
  • Tia Zanghi

    How do I use an image saved as an asset in the Help Center in an agent's signature field?

    0
  • Dane Adriano
    Zendesk Customer Care
    @Tia,
     
    You will just have to access the asset. Then right click on the image and select Copy Image Address. That's the link that you will have to use in your signature. For more information on how to add image on your Signature, refer to How can I add a hyperlink or image to my signature?
     

    0
  • Yvonne Uder

    Hi Community, we have been struggling with this before and on recommendation with our consultant, went with the easiest solution: activate help center and pull the logo image from there. 

    Now this solution is not an option for one of our brands yet, as we can not activate a Zendesk Help Center for now. I just can't believe, therefore asking in this thread, that the following is impossible:

    Create dynamic content for agent signature, incl. a placeholder like {ticket.brand.logo} - of course the logo is added as a file in the brand set up itself. Please confirm this indeed is not possible, as well as wether or not an easier solution to branding signatures is in the pipelines with zendesk in general? 

     

    PS: Because we did try the whole approach above when setting up our account initially, and without activating the zendesk Help Center in all honesty, the logo just looked horrible. 

    0
  • Dane Adriano
    Zendesk Customer Care
    @Yvonne Uder,
     
    It seems that you have already opened a support ticket us regarding this concern with ticket number 10225302. One of my colleague is already assisting you on this one. 
    0
  • Leo Medalla

    I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.

    0

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