Do I need a Talk license for Text agents?

Question

Do I need a Zendesk Talk license for Text agents? 

Answer 

Yes, any agent who replies using your Text channel needs to have a Talk license. However, you can have a different number of Zendesk Talk or Text and Support agent seats.

This information can be found in the Supplemental terms: Zendesk's service-specific terms of Zendesk's Main Services Agreement.

For more information on Talk billing, see the article: Zendesk Talk billing FAQ.