How do I add a hyperlink to a trigger?

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  • Riko

    Has this been fixed? We are waiting years for this already! Common!!!

  • Bart


    <a href="link URL">text</a>

    Doesn't work in any automation's anymore. 

    Not sure if google mail and others are stripping this out, but it used to work, and I've tested this again this morning - and they are not coming through hyperlinked anymore. 

    Just on this note - I have tested as above with the parenthesis added. -- And this has always worked - and without the parenthesis where neither work.

    Help would be much appreciated on why this is. Thanks!

  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Bart,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, I would advise checking first if you have Rich content formatting selected. From the Support page, go to Admin and under Settings, select Tickets.

    Again, I just wanted to inform you as well that like what this article mentioned, we do not support or guarantee the code will work 100% of the time.

    Thank you and have a wonderful day ahead!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |


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