English (US)
  1. Zendesk help
  2. Objects and rules
  3. Objects and rules advice and troubleshooting
  4. Triggers and automations

How do I add a hyperlink to a trigger?

Tiann Nelson-Luck
  • Edited
Zendesk Employee

Question

 How do I add a hyperlink to a trigger?

Answer 

To add hyperlinks to notifications sent using triggers or automations, you must use HTML. To add a hyperlink, you would use the following HTML:

<a href="link URL">text</a>

For more information on using HTML for formatting, see the article: Where can I use Markdown and HTML in Zendesk Support?

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online.
Return to top

5 Comments

  • Riko

    Has this been fixed? We are waiting years for this already! Common!!!

    0
  • Bart

    This 

    <a href="link URL">text</a>

    Doesn't work in any automation's anymore. 

    Not sure if google mail and others are stripping this out, but it used to work, and I've tested this again this morning - and they are not coming through hyperlinked anymore. 

    Just on this note - I have tested as above with the parenthesis added. -- And this has always worked - and without the parenthesis where neither work.

    Help would be much appreciated on why this is. Thanks!

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Bart,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, I would advise checking first if you have Rich content formatting selected. From the Support page, go to Admin and under Settings, select Tickets.

    Again, I just wanted to inform you as well that like what this article mentioned, we do not support or guarantee the code will work 100% of the time.

    Thank you and have a wonderful day ahead!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist | Support@Zendesk.com

    0
  • yanko.chakarov

    Hi,

    I recently tried to implement a hyperlink with the HTML option inside of a trigger's text body, but it appears that it is still not working.

    Can you, please, consider adding this option or guide us how can we send SMS with a hyperlink in it to an end-user?

     

    Thank you.

    0
  • Dane
    Zendesk Engineering
    Hi Yanko,
     
    I have tried it directly on my end and it's properly working. 
     
    Please visit our <a href="https://www.google.com/">Help Center.</a>
     

     
    You'll need to check your code format to make sure that it's setup correctly. Like what the article mentioned, Zendesk does not support or guarantee the code will work every time.
    2

Please sign in to leave a comment.

Powered by Zendesk